How are delivery charges calculated?

We take the weight, package dimension and destination of the package in to account, and our policy is to merely cover the delivery costs which our carrier partner, TNT charges us.

February 2011: We've worked hard to make sure that our products reach their destination in tip top condition. We've learned on the way about what level of secondary packaging is needed to do this - and feedback from our customers has really helped in this respect. We decided to use a courier partner (TNT) rather than Royal Mail as this gives us swift recourse if there is any damage or breakage. There's also the advantage to both sides on tracability and tracking, plus the guarantee of next day delivery on the service we use. We appreciate that for one small tub say weighing 1kg, Royal Mail do offer a service which is cheaper than the courier costs we charge, but that service gives no traceability, compensation, nor guarantee that it would arrive the next day. Once an order contains more than one small tub, or just one large tub, then the courier charges are cheaper than Royal Mail's cheapest no-guarantee service. We pass on what we pay to TNT without any increment to our customers. Incidentally - you can get a lot of tubs for our lowest priced courier service, eg 10 small tubs of Chocolate mini eggs would still only cost £8 in packaging charges.